IT Customer Feedback Survey

An IT customer feedback survey is one that is obtained by an IT company from its customers. The primary aim of the survey is to obtain feedback from the customers regarding the IT products and services provided by the company. The feedback of customers is important for a company in order to improve the quality of products and services provided.

Sample IT Customer Feedback Survey

Name of IT customer                                 _____________________________

Address of IT customer                             _____________________________

Contact number of IT customer                _____________________________

Email address of IT customer                   _____________________________

1. Please provide the time period since when you have been associated with our company for IT products and services?

________________________________

2. Are you satisfied with the products and services offered by our company?

a. Extremely satisfied

b. Somewhat satisfied

c. Not at all satisfied

d. Completely dissatisfied

3. What is the nature of your association with our company?

a. Avail IT products

b. Avail IT services

4. What are the kinds of IT products you avail from our company?

______________________________

5. What are the kinds of IT services you avail from our company?

______________________________

6. Are there any suggestion from your end to improve the quality of products or services availed by you from our company?

_____________________________

7. Are you likely to recommend the IT products and services offered by our company to others?

a. Yes very likely

b. Somewhat likely

c. Not at all likely

d. Will never recommend

8. What do you think are the best aspects of the IT products and services offered by our company?

a. Good pricing

b. Easy availability

c. Exclusivity

d. All of the above

9. Do you think our company has been in the IT business due to the following factors. You can feel free to choose any one or all of the options if you think appropriate?

a. Good IT knowledge

b. Excellent customer service

c. Timely resolution

d. All of the above

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