Customer Service Survey Questions

Customer service surveys are the best way to get the consumer’s feedback and whatever they feel regarding a particular product or service. Based on these feedbacks it is company’s earnest endeavor to improvise and make alterations wherever required.

Customer Service Survey Sample”:

Q1. Do you find this product useful as per your requirements?

  1. Yes
  2. No

Q2. For how long have you been connected with this product?

  1. 1-2 years
  2. 2-4 years
  3. More than 5 years

Q4. Can you tell us the name of a brand or category of product that you widely use?

Q4.  How far an advertisement affects your choice while buying a product?

  1. Largely to a great extent
  2. Not at all
  3. Can’t say

Q5. Do you check the manufacturing details and seal before buying any product?

  1. Often
  2. Sometimes
  3. Rarely

(d)Never

Q6. Would you like to give some suggestions to improve the quality of our product?

 

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Customer Service Survey

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