Category Archives: Feedback Surveys

Restaurant Customer Feedback Survey

A restaurant customer feedback survey is a kind of a survey which is conducted by a restaurant to know what its customers have to say about it. The survey consists of a questions which is aimed at asking the customers their honest views about the food, ambience and service.

Such a survey is important for restaurants because it helps them fathom the areas where they are lacking and how they can improve to ensure total customer satisfaction. The following is a sample of a restaurant customer feedback survey for your reference.

Sample Restaurant Customer Feedback Survey:

Name of respondent:

Age of respondent:

Email address of respondent:

Phone number of respondent:

Gender of respondent:

Kindly answer all of the given questions in the spaces provided.

Q1. How would you rate the quality and taste of the food served at this restaurant?

  1. Very good
  2. Good
  3. Average
  4. Bad

Q2. How would you rate the service offered to the guests at the restaurant?

  1. Very good
  2. Good
  3. Average
  4. Bad

Q3. Do you like the ambience of the restaurant?

  1. Yes, very much
  2. Yes
  3. Not very much
  4. Not at all

Q4. What would you say about the variety of options of food offered at the restaurant?

  1. Excellent variety
  2. Good variety
  3. Variety needs to be improved

Q5. What would you say about the variety of drinks offered at the restaurant?

  1. Excellent variety
  2. Good variety
  3. Variety needs to be improved

Q6. Would you recommend this restaurant to someone else?

  1. Yes, ofcourse
  2. Not sure
  3. Not at all

Q7. Would you like to visit this restaurant again?

  1. Yes, ofcourse
  2. Not sure
  3. Not at all

Q8. Would you like to give any suggestions to help us serve you better?

_______________________________________________________________

Customer Service Feedback Survey

A customer service feedback survey is one that is used by a company in order to obtain feedback from its customers on the levels of service provided by it. This survey is important to assess service standards and also improve the services on obtaining the survey results. The questions framed in this survey should be simple and open ended for obtaining an honest feedback from the customers.

Sample Customer Service Feedback Survey

Name of the customer                     ___________________________________

Address of the customer                 ___________________________________

Phone number of customer             ___________________________________

Email address of customer              ___________________________________

1. Since how long have you been availing the services of our company?

a. One month

b. Around 3 months

c. Around 6 months

d. More than an year

2. Please rate the flow and availability of information from our company according to the following ratings?

a. Excellent

b. Good

c. Average

d. Poor

3. Please provide a rating on the fulfillment of service expectations and your overall opinion about the services provided by our company?

a. Excellent

b. Good

c. Average

d. Poor

4. Do you want our company to communicate personally with you or through email?

a. Personal correspondence

b. Email correspondence

5. Have you faced any problems with our company when availing the services from us?

a. Yes

b. No

6. Would you recommend our company to your friends and relatives to avail our services?

a. Yes

b. No

7. Please provide us a feedback on the areas that we need to improve in order to improve our services to our customers?

a. More number of customer service staff

b. Better facilities at the customer service desk

c. Lower charges for customer service requests

d. If any other, please mention

8. Please provide your valuable suggestions to improve the quality of services provided by our company?

_____________________________

9. Will you continue to avail services from our company in future?

a. Yes

b. No

Restaurant Feedback Survey

A restaurant feedback survey is one that is obtained by a restaurant to assess the feedback of the customer about the various aspects of the restaurant. The feedback helps obtain vital feedback of the customers who visit the restaurant on parameters such as food, ambience, customer service, parking facilities etc. This feedback survey can be of great importance for a restaurant to improve its service and thereby obtain the loyalty of the customers which helps build the restaurant business in the long run.

Sample Restaurant Feedback Survey

Name of the restaurant customer                  _____________________________

Address of the restaurant customer              _____________________________

Email address of the restaurant customer     _____________________________

Phone number of restaurant customer          _____________________________

Date of birth of restaurant customer             _____________________________

Marriage anniversary of customer                _____________________________

1. Is this the first time you are visiting our restaurant?

a. Yes

b. No

2. What is your opinion about the ambience and environment at our restaurant?

a. Excellent

b. Good

c. Average

d. Poor

3. What do you think about the food and varieties of dishes served at our restaurant?

a. Excellent

b. Good

c. Average

d. Poor

4. What is your rating about the customer service offered by the staff at our restaurant in terms of politeness and quick service?

a. Excellent

b. Good

c. Average

d. Poor

5. What do you think about the parking facilities provided by our restaurant for its customers?

a. Excellent

b. Good

c. Average

d. Poor

6. How do you rate the cleanliness maintained by our restaurant?

a. Excellent

b. Good

c. Average

d. Poor

7. Will you recommend our restaurant to your family and friends?

a. Yes

b. No

8. What do you think about the pricing of food items available at our restaurant?

a. Excellent

b. Good

c. Average

d. Poor

9. Please provide any suggestions that can help improve the food and services offered by our restaurant?

__________________________________

Technology Feedback Survey

A technology feedback survey is one that is used by a technology company in order to obtain feedback from those who make use of the technology. A technology feedback survey is useful in many ways to organizations that rely primarily on technology for progress and success. Some of the areas where this survey is helpful are in schools, banking industry and other places where technology is used. The result of the questionnaires helps to know the areas where improvement in technology is needed.

Sample Technology Feedback Survey

Name of person offering feedback          ___________________________________

Address of the person                              ___________________________________

Contact number of the person                ___________________________________

Email id of the person                             ___________________________________

1. Since how long have you been using the technology of our company?

a. More than one year

b. Less than one year

2. Please provide you opinion on the performance of the technology provided by our company?

a. Extremely good

b. Somewhat good

c. Not so good

d. Extremely poor

3. Do you think the technology of our company is compatible with the platform being used at present?

a. Yes

b. No

4. Do you think that the technology of our company is up to date and swift in offering the needed solution to the users?

a. Yes

b. No

5. What do you think are the best things about the technology of our company from the following parameters?

a. Excellent navigation

b. User friendly

c. Good pricing

d. Less issues when compared to other similar technologies available in the market

e. If other, please mention

6. Are you satisfied with the service provided in resolving technology issues by our company?

a. Extremely satisfied

b. Somewhat satisfied

c. Not at all satisfied

d. Completely dissatisfied

7. Please provide a few suggestions to improve the functioning and features of the technology provided by our company?

______________________________

IT Customer Feedback Survey

An IT customer feedback survey is one that is obtained by an IT company from its customers. The primary aim of the survey is to obtain feedback from the customers regarding the IT products and services provided by the company. The feedback of customers is important for a company in order to improve the quality of products and services provided.

Sample IT Customer Feedback Survey

Name of IT customer                                 _____________________________

Address of IT customer                             _____________________________

Contact number of IT customer                _____________________________

Email address of IT customer                   _____________________________

1. Please provide the time period since when you have been associated with our company for IT products and services?

________________________________

2. Are you satisfied with the products and services offered by our company?

a. Extremely satisfied

b. Somewhat satisfied

c. Not at all satisfied

d. Completely dissatisfied

3. What is the nature of your association with our company?

a. Avail IT products

b. Avail IT services

4. What are the kinds of IT products you avail from our company?

______________________________

5. What are the kinds of IT services you avail from our company?

______________________________

6. Are there any suggestion from your end to improve the quality of products or services availed by you from our company?

_____________________________

7. Are you likely to recommend the IT products and services offered by our company to others?

a. Yes very likely

b. Somewhat likely

c. Not at all likely

d. Will never recommend

8. What do you think are the best aspects of the IT products and services offered by our company?

a. Good pricing

b. Easy availability

c. Exclusivity

d. All of the above

9. Do you think our company has been in the IT business due to the following factors. You can feel free to choose any one or all of the options if you think appropriate?

a. Good IT knowledge

b. Excellent customer service

c. Timely resolution

d. All of the above

Product Feedback Survey

Product feedback survey is one that is used by a company to understand the opinion of the customers who use their products. The survey helps to know the mindset of the customers and also their levels of satisfaction with regard to the products that are used. Apart from this survey can also be used to make improvisations in the product by a company.

Sample Product Feedback Survey

Name of the customer:     _________________________

Address of the customer: _________________________

Contact of customer:       _________________________

Email ID of customer:       _________________________

1. What is your level of satisfaction with regard to the design and packaging of the product of our company?

a. Extremely satisfied

b. Somewhat satisfied

c. Not at all satisfied

d. Extremely dissatisfied

2. Do you think our product is useful to you in helping you carry out everyday routine smoothly?

a. Extremely helpful

b. Somewhat helpful

c. Not at all helpful

d. Extremely unhelpful

3. Do you think the price tag of the product is appropriate when compared to other products in similar capacity in the market?

a. Yes

b. No

c. Not sure

4. What is your overall rating of the products that our company manufactures?

a. Extremely satisfied

b. Somewhat satisfied

c. Not at all satisfied

d. Extremely dissatisfied

5. Please specify things that you like the most about the products of our company?

__________________________

6. Would you recommend the products of our company to your relatives and friends?

a. Yes

b. No

7. Please provide us with any of the valuable suggestions that can help us to improve the product according to the parameters provided below?

a. Quality of the product

b. Pricing of the product

c. Packaging of the product

d. Availability of the product

8. Tell us a few things that you like the most about our product in a brief manner in the lines provided here below?

_______________________________________________________________________

_______________________________________________________________________

Feedback Report Survey

A feedback report survey is a that type of a feedback survey which takes the feedback of a section of population about a particular something. These surveys are conducted by organizations or groups which carry on the task of studying the responses and presenting a report on them. Any such survey helps to point out the general thinking or mindset of the public and hence helps to pass a verdict or decision.

Feedback report surveys are generally presented in the form of questionnaires which consist of multiple objective or subjective type questions. There are many kinds of feedback report surveys and a sample of one of them has been provided below.

Sample Feedback Report Survey:

Respondent’s name:

Respondent’s name:

Date of birth:

Contact number of respondent:

Address of the respondent:

The following given questions are a part of the survey. We request you to answer all the questions in the spaces provided.

Q1. What are your views about the products offered by this company?

______________________________________________

Q2. How many years has it been since you have you been using products produced by this company?

a)      0-1 year

b)      1-3 years

c)      3-5 years

d)     More than 5 years

Q3. During this time span, have you ever had a complaint about any of our products?

a)      Yes

b)      No

Q4. If yes, then which product did you have a complaint about?

________________________________________________

Q5. What was your complaint and was it resolved?

_________________________________________________

Q6.Which is your favourite product produced by our company and why?

____________________________________________________

Q7. Do you have any suggestions to give to us so that we can serve you in a better way?

________________________________________________________

Q8. Which are the products that you would like us to manufacture in the future?

___________________________________________________-

Q9. Is there any product produced by us which is of low quality or standards?

a)      Yes

b)      No

Q10. If yes, then please name the product.

______________________________________________________

Feedback Survey Template

A survey is a kind of a medium which is used by organizations and individuals to understand the mindset of the general public and gather information from their feedback.  A survey is an effective tool which helps people to fathom various facts which are otherwise difficult to comprehend.  A survey of this kind may either have multiple choice questions or subjective questions. Many surveys have both kinds of questions as well. To frame a good feedback survey, one must keep in mind certain points and understand the main framework of a survey. To help you with it, we have the following feedback survey template which can be used as a reference document.

Sample Feedback Survey Template:

Name of respondent: ________________ [enter the name of the person answering the survey]

Contact number: ____________ [enter the contact number of the respondent]

Address of respondent: ____________ [enter the address of the respondent]

Age of respondent: ___________ [enter age of the respondent]

Please take out a few minutes to answer the following given feedback survey questions in the spaces provided below.

Q1.  What are your views about ______________ [mention the thing about which views are being asked for]

a)      ______________[give the options in points]

b)      ______________

c)      ______________

d)

Q2. Do you agree that _______________ [enter a quality of the entity to ask for the respondent’s response]

a)      ______________[give the options in points]

b)      ______________

c)      ______________

d)     ______________

Q3. Give your opinion about _______________ [mention the thing for which the opinion is asked for]

__________________________________ [give space for the respondent to give his answer]

Q4. If you were given a chance, then what would you change about _______ [mention the entity about which the survey is being conducted].

__________________________________________________

Q5. How satisfied are you with _____________ [mention the entity about which satisfaction level of the respondent is being asked for]?

a)      Very satisfied

b)      Satisfied

c)      Not satisfied

d)     ___________[give other options, if any]

Event Feedback Survey

An event feedback survey is a type or form of a survey that is used by event organizers to take a feedback of the people who had attended it. Surveys of this type are in the form of written questionnaires and are used to evaluate the views of different people so as to come to a general conclusion about the event and the areas which could have been improved.

The questionnaire might consist of open ended or closed ended questions and is an effective way of collecting responses from a large respondent base. Provided below is a sample of an event feedback survey that can be used for reference by anyone.

Sample Event Feedback Survey:

Name of the respondent:

Gender of respondent:

Email address of respondent:

Contact details of respondent:

Please answer all of the following given questions and help us to evaluate our event.

Q1. How did you come to know about the event?

a)      A friend/relative

b)      Internet

c)      Newspaper

d)     Personal invitation

e)      Other source

Q2. Did you like the event as a whole?

a)      Yes

b)      No

Q3. What are the reasons for the answer that you have given above?

_____________________________________________________

Q4. What according to you was the highlight of the event?

____________________________________________________

Q5. How did you find the management and administration of the event?

a)      Good

b)      Excellent

c)      Average

d)     Not good

Q6. What are your views about the decoration of the event?

a)      Good

b)      Excellent

c)      Average

d)     Not good

Q7. If you were given an option to improve the event, what would you do?

___________________________________________________

Q8. Were you satisfied with the number of people who turned out on the event?

a)      Yes

b)      No

Q9. What are your views about the venue of the event?

__________________________________________________

Q10. What are your views about the catering service at the event?

_________________________________________________

Real Estate Feedback Survey

A real estate feedback survey is that type of a feedback survey which is drafted or formed by a real estate company to take views of its clients/property owners so as to evaluate itself. The surveys of this kind are effective in taking an honest feedback of a number of people so that a general conclusion can be drawn from it. These surveys are quite popular and are commonly conducted by real estate companies or dealers. A sample of a real estate feedback survey has been given below to help you get a better idea of the same.

Sample Real Estate Feedback Survey:

Respondent’s name:

Residential address of respondent:

Contact number of respondent:

Date of birth:

Gender:

Email address of respondent:

Kindly answer the following questions in the spaces which have been provided to you. Please answer all the questions.

Q1. Since how many years have you been associated with our company?

a)      0-1 year

b)      1-3 years

c)      3-5 years

d)     More than 5 years

Q2. Have you brought any real estate property from us?

a)      Yes

b)      No

Q3. If your answer to the above question is yes, then how many properties have you bought?

a)      1-3

b)      3-5

c)      5-7

d)     More than 7

Q4. Are you satisfied with the real estate properties which we offer?

a)      Yes

b)      No

Q5. What do you have to say about the prices that we sell the properties at?

a)      Reasonable

b)      High

c)      Acceptable

d)     Low

Q6. What do you have to say about the location of the properties we offer?

a)      Nicely located

b)      Not nicely located

c)      Average locations

d)     If other(please give your own views)

Q7. How do you find the investment opportunities related to the properties?

a)      Excellent

b)      Good

c)      Average

d)     Not good

e)      If other(please specify)