Category Archives: Customer Surveys

Restaurant Customer Feedback Survey

A restaurant customer feedback survey is a kind of a survey which is conducted by a restaurant to know what its customers have to say about it. The survey consists of a questions which is aimed at asking the customers their honest views about the food, ambience and service.

Such a survey is important for restaurants because it helps them fathom the areas where they are lacking and how they can improve to ensure total customer satisfaction. The following is a sample of a restaurant customer feedback survey for your reference.

Sample Restaurant Customer Feedback Survey:

Name of respondent:

Age of respondent:

Email address of respondent:

Phone number of respondent:

Gender of respondent:

Kindly answer all of the given questions in the spaces provided.

Q1. How would you rate the quality and taste of the food served at this restaurant?

  1. Very good
  2. Good
  3. Average
  4. Bad

Q2. How would you rate the service offered to the guests at the restaurant?

  1. Very good
  2. Good
  3. Average
  4. Bad

Q3. Do you like the ambience of the restaurant?

  1. Yes, very much
  2. Yes
  3. Not very much
  4. Not at all

Q4. What would you say about the variety of options of food offered at the restaurant?

  1. Excellent variety
  2. Good variety
  3. Variety needs to be improved

Q5. What would you say about the variety of drinks offered at the restaurant?

  1. Excellent variety
  2. Good variety
  3. Variety needs to be improved

Q6. Would you recommend this restaurant to someone else?

  1. Yes, ofcourse
  2. Not sure
  3. Not at all

Q7. Would you like to visit this restaurant again?

  1. Yes, ofcourse
  2. Not sure
  3. Not at all

Q8. Would you like to give any suggestions to help us serve you better?

_______________________________________________________________

IT Customer Satisfaction Survey

An IT customer satisfaction survey is one that is obtained by a company in order to assess the level of customer satisfaction. This survey is important in assessment of the areas that need improvement by the IT company. This survey also helps in building relationship with customers which further assists in enhancing business prospects.

Sample IT Customer Satisfaction Survey

Name of the customer                           ______________________________

Mailing address of the customer          ______________________________

Email address of customer                   ______________________________

Phone number of customer                  ______________________________

1. Please provide the mode through which you contacted our IT desk for a service recently?

a. Through phone

b. Through email

c. Through personal interaction

d. Other mode pl specify _______________

2. What do you think about the service provided by our IT desk staff in terms of your level of satisfaction?

a. Extremely satisfied

b. Somewhat satisfied

c. Not at all satisfied

d. Completely dissatisfied

3. Was your query resolved?

a. Yes

b. No

4. Was the staff at the IT desk polite in answering your query in a timely manner?

a. Yes

b. No

5. Do you think the staff at the IT desk had sufficient knowledge to handle your query?

a. Yes

b. No

6. Was your problem resolved within a period of one day or did it take longer to resolve it?

a. Yes it was resolved within a day

b. No it took longer than a day

7. Please specify the number of times you had to contact our IT desk for the problem faced by you?

a. Once

b. Twice

c. Thrice

d. More than thrice

8. Please provide a rating of your overall levels of satisfaction in interacting with our IT desk?

a. Extremely happy

b. Somewhat happy

c. Not at all happy

d. Totally unhappy

9. Please provide any suggestions that can help us improve the quality of service?

______________________________