Banking Satisfaction Survey

A banking satisfaction survey can be served to any of the persons associated with the bank. The bank management obtains a feedback from its staff, clients, customer etc in order to find out the levels of satisfaction that they have in having a relationship with the bank.

This survey helps the bank to identify areas of strength and weakness and correct them suitably for best banking practices.

Sample Banking satisfaction survey

A sample banking satisfaction survey of staff is provided below :-

Name of the staff : ——————————-

Designation of the staff : ——————————-

Years of service of staff : ——————————-

1. Are you happy with the recent policy changes that have taken place in the banking industry?

a) Yes

b) No

c) Not sure

2. Are you satisfied with you job in the designation that you are presently working in our bank?

a) Yes

b) No

c) Not sure

3. Do you think that the management of the bank recognizes the customers’ needs and makes changes in products and services accordingly?

a) Yes

b) No

c) Not sure

4. Are you happy with the hours of working that is available for our bank customers?

a) Yes

b) No

c) Not sure

5. How do you rate our bank in terms of the service provided as against other banks on similar level?

a) Excellent

b) Good

c) Average

d) Poor

6. Do you think our bank has a good website that is easy to navigate and use for the customers?

a) Yes

b) No

c) Not sure

7. What do you think is the most important factor for our customers to continue to bank with us?

a) Good customer service

b) Good ATMs coverage

c) Online banking website

d) Lower banking fees

8. Are you informed about the changes that are made in any of the procedures followed by the bank in a timely manner?

a) Yes

b) No

c) Not sure

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