Customer Service Feedback Survey

A customer service feedback survey is one that is used by a company in order to obtain feedback from its customers on the levels of service provided by it. This survey is important to assess service standards and also improve the services on obtaining the survey results. The questions framed in this survey should be simple and open ended for obtaining an honest feedback from the customers.

Sample Customer Service Feedback Survey

Name of the customer                     ___________________________________

Address of the customer                 ___________________________________

Phone number of customer             ___________________________________

Email address of customer              ___________________________________

1. Since how long have you been availing the services of our company?

a. One month

b. Around 3 months

c. Around 6 months

d. More than an year

2. Please rate the flow and availability of information from our company according to the following ratings?

a. Excellent

b. Good

c. Average

d. Poor

3. Please provide a rating on the fulfillment of service expectations and your overall opinion about the services provided by our company?

a. Excellent

b. Good

c. Average

d. Poor

4. Do you want our company to communicate personally with you or through email?

a. Personal correspondence

b. Email correspondence

5. Have you faced any problems with our company when availing the services from us?

a. Yes

b. No

6. Would you recommend our company to your friends and relatives to avail our services?

a. Yes

b. No

7. Please provide us a feedback on the areas that we need to improve in order to improve our services to our customers?

a. More number of customer service staff

b. Better facilities at the customer service desk

c. Lower charges for customer service requests

d. If any other, please mention

8. Please provide your valuable suggestions to improve the quality of services provided by our company?

_____________________________

9. Will you continue to avail services from our company in future?

a. Yes

b. No

Restaurant Feedback Survey

A restaurant feedback survey is one that is obtained by a restaurant to assess the feedback of the customer about the various aspects of the restaurant. The feedback helps obtain vital feedback of the customers who visit the restaurant on parameters such as food, ambience, customer service, parking facilities etc. This feedback survey can be of great importance for a restaurant to improve its service and thereby obtain the loyalty of the customers which helps build the restaurant business in the long run.

Sample Restaurant Feedback Survey

Name of the restaurant customer                  _____________________________

Address of the restaurant customer              _____________________________

Email address of the restaurant customer     _____________________________

Phone number of restaurant customer          _____________________________

Date of birth of restaurant customer             _____________________________

Marriage anniversary of customer                _____________________________

1. Is this the first time you are visiting our restaurant?

a. Yes

b. No

2. What is your opinion about the ambience and environment at our restaurant?

a. Excellent

b. Good

c. Average

d. Poor

3. What do you think about the food and varieties of dishes served at our restaurant?

a. Excellent

b. Good

c. Average

d. Poor

4. What is your rating about the customer service offered by the staff at our restaurant in terms of politeness and quick service?

a. Excellent

b. Good

c. Average

d. Poor

5. What do you think about the parking facilities provided by our restaurant for its customers?

a. Excellent

b. Good

c. Average

d. Poor

6. How do you rate the cleanliness maintained by our restaurant?

a. Excellent

b. Good

c. Average

d. Poor

7. Will you recommend our restaurant to your family and friends?

a. Yes

b. No

8. What do you think about the pricing of food items available at our restaurant?

a. Excellent

b. Good

c. Average

d. Poor

9. Please provide any suggestions that can help improve the food and services offered by our restaurant?

__________________________________

Technology Feedback Survey

A technology feedback survey is one that is used by a technology company in order to obtain feedback from those who make use of the technology. A technology feedback survey is useful in many ways to organizations that rely primarily on technology for progress and success. Some of the areas where this survey is helpful are in schools, banking industry and other places where technology is used. The result of the questionnaires helps to know the areas where improvement in technology is needed.

Sample Technology Feedback Survey

Name of person offering feedback          ___________________________________

Address of the person                              ___________________________________

Contact number of the person                ___________________________________

Email id of the person                             ___________________________________

1. Since how long have you been using the technology of our company?

a. More than one year

b. Less than one year

2. Please provide you opinion on the performance of the technology provided by our company?

a. Extremely good

b. Somewhat good

c. Not so good

d. Extremely poor

3. Do you think the technology of our company is compatible with the platform being used at present?

a. Yes

b. No

4. Do you think that the technology of our company is up to date and swift in offering the needed solution to the users?

a. Yes

b. No

5. What do you think are the best things about the technology of our company from the following parameters?

a. Excellent navigation

b. User friendly

c. Good pricing

d. Less issues when compared to other similar technologies available in the market

e. If other, please mention

6. Are you satisfied with the service provided in resolving technology issues by our company?

a. Extremely satisfied

b. Somewhat satisfied

c. Not at all satisfied

d. Completely dissatisfied

7. Please provide a few suggestions to improve the functioning and features of the technology provided by our company?

______________________________

IT Customer Feedback Survey

An IT customer feedback survey is one that is obtained by an IT company from its customers. The primary aim of the survey is to obtain feedback from the customers regarding the IT products and services provided by the company. The feedback of customers is important for a company in order to improve the quality of products and services provided.

Sample IT Customer Feedback Survey

Name of IT customer                                 _____________________________

Address of IT customer                             _____________________________

Contact number of IT customer                _____________________________

Email address of IT customer                   _____________________________

1. Please provide the time period since when you have been associated with our company for IT products and services?

________________________________

2. Are you satisfied with the products and services offered by our company?

a. Extremely satisfied

b. Somewhat satisfied

c. Not at all satisfied

d. Completely dissatisfied

3. What is the nature of your association with our company?

a. Avail IT products

b. Avail IT services

4. What are the kinds of IT products you avail from our company?

______________________________

5. What are the kinds of IT services you avail from our company?

______________________________

6. Are there any suggestion from your end to improve the quality of products or services availed by you from our company?

_____________________________

7. Are you likely to recommend the IT products and services offered by our company to others?

a. Yes very likely

b. Somewhat likely

c. Not at all likely

d. Will never recommend

8. What do you think are the best aspects of the IT products and services offered by our company?

a. Good pricing

b. Easy availability

c. Exclusivity

d. All of the above

9. Do you think our company has been in the IT business due to the following factors. You can feel free to choose any one or all of the options if you think appropriate?

a. Good IT knowledge

b. Excellent customer service

c. Timely resolution

d. All of the above

IT Customer Satisfaction Survey

An IT customer satisfaction survey is one that is obtained by a company in order to assess the level of customer satisfaction. This survey is important in assessment of the areas that need improvement by the IT company. This survey also helps in building relationship with customers which further assists in enhancing business prospects.

Sample IT Customer Satisfaction Survey

Name of the customer                           ______________________________

Mailing address of the customer          ______________________________

Email address of customer                   ______________________________

Phone number of customer                  ______________________________

1. Please provide the mode through which you contacted our IT desk for a service recently?

a. Through phone

b. Through email

c. Through personal interaction

d. Other mode pl specify _______________

2. What do you think about the service provided by our IT desk staff in terms of your level of satisfaction?

a. Extremely satisfied

b. Somewhat satisfied

c. Not at all satisfied

d. Completely dissatisfied

3. Was your query resolved?

a. Yes

b. No

4. Was the staff at the IT desk polite in answering your query in a timely manner?

a. Yes

b. No

5. Do you think the staff at the IT desk had sufficient knowledge to handle your query?

a. Yes

b. No

6. Was your problem resolved within a period of one day or did it take longer to resolve it?

a. Yes it was resolved within a day

b. No it took longer than a day

7. Please specify the number of times you had to contact our IT desk for the problem faced by you?

a. Once

b. Twice

c. Thrice

d. More than thrice

8. Please provide a rating of your overall levels of satisfaction in interacting with our IT desk?

a. Extremely happy

b. Somewhat happy

c. Not at all happy

d. Totally unhappy

9. Please provide any suggestions that can help us improve the quality of service?

______________________________

Product Feedback Survey

Product feedback survey is one that is used by a company to understand the opinion of the customers who use their products. The survey helps to know the mindset of the customers and also their levels of satisfaction with regard to the products that are used. Apart from this survey can also be used to make improvisations in the product by a company.

Sample Product Feedback Survey

Name of the customer:     _________________________

Address of the customer: _________________________

Contact of customer:       _________________________

Email ID of customer:       _________________________

1. What is your level of satisfaction with regard to the design and packaging of the product of our company?

a. Extremely satisfied

b. Somewhat satisfied

c. Not at all satisfied

d. Extremely dissatisfied

2. Do you think our product is useful to you in helping you carry out everyday routine smoothly?

a. Extremely helpful

b. Somewhat helpful

c. Not at all helpful

d. Extremely unhelpful

3. Do you think the price tag of the product is appropriate when compared to other products in similar capacity in the market?

a. Yes

b. No

c. Not sure

4. What is your overall rating of the products that our company manufactures?

a. Extremely satisfied

b. Somewhat satisfied

c. Not at all satisfied

d. Extremely dissatisfied

5. Please specify things that you like the most about the products of our company?

__________________________

6. Would you recommend the products of our company to your relatives and friends?

a. Yes

b. No

7. Please provide us with any of the valuable suggestions that can help us to improve the product according to the parameters provided below?

a. Quality of the product

b. Pricing of the product

c. Packaging of the product

d. Availability of the product

8. Tell us a few things that you like the most about our product in a brief manner in the lines provided here below?

_______________________________________________________________________

_______________________________________________________________________

Non-Profit Survey

A non-profit survey is one that is made use by a non-profit organization to obtain feedback about a recent charitable event. The survey is taken from all the participants of the charitable event wherein their opinion is tabulated to take necessary action in future. Apart from this the survey also helps in maintaining cordial relationship with all the charitable event donors and participants as well.

Sample Non-Profit Survey

Name of the respondent   ————————————–

Address of respondent     ————————————–

Contact no of respondent ————————————–

Email ID of respondent     ————————————–

1. What do you think about the cost of attending the charity event organized by our non-profit organization recently?

a. Absolutely right

b. A little high

c. A little low

d. Too high

e. Too low

2. Do you think that the representatives of our organization explained the goals of the charity event appropriately?

a. Very clear

b. Somewhat clear

c. Somewhat unclear

d. Not at all clear

3. Did our representatives explain how your charitable contribution will be utilized by our organization?

a. Very clearly

b. Somewhat clearly

c. Somewhat unclearly

d. Not at all clearly

4. How likely are you to attend other charitable events that our organization plans to conduct in future?

a. Very Likely

b. Somewhat likely

c. Somewhat unlikely

d. Not at all likely

5. What are the things that you liked the most about the charity event conducted by our organization?

a. Event schedule timing

b. Event cost

c. Event theme

d. Event planning

6. What are the things that you disliked the most about the charity event conducted by our organization?

a. Event schedule timing

b. Event cost

c. Event theme

d. Event planning

7. What are the suggestions you think that can help to improve the conducting of such charity events in future?

____________________________

8. On the whole how will you rate the charity event that you attended?

a. Excellent

b. Good

c. Fair

d. Not very good

e. Poor

Meeting Survey & Event Planning Survey

A meeting survey and event planning survey is one that is made use of by an organization before organizing an event. This survey helps to plan accurately for the event by obtaining the requirements and suggestions of the participants and guests for the event. This survey can be most useful guide for an event planner to make an informed decision.

Sample Meeting Survey & Event Planning Survey

Name of the event participant          _______________________________

Participant’s Address                         _______________________________

Participant’s  Email ID                        _______________________________

Contact number of the participant  _______________________________

1. Do you plan to attend the event that our organization is planning to conduct next week?

a. Yes

b. No

2. If you have answered no to the above question please specify the reason for the same?

________________________________

3. How did you come to know about this event that our organization is conducting?

________________________________

4. Do you think the process for registration for this event was easy?

a. Extremely easy

b. Somewhat easy

c. Somewhat difficult

d. Extremely difficult

5. Who is paying for your participation in this event being conducted by our organization?

a. Self

b. Office

c. Relative

d. Friend

6. Please specify if you have any food allergies or dietary restrictions so that we plan the menu accordingly?

_________________________________

7. What are you expectations from this event that you are planning to attend?

_________________________________

8. Do you have any clarifications that you want to seek about this event our organization is conducting?

a. Yes

b. No

9. What is your preferred mode of receiving any additional information about this event from our organization?

a. Personally

b. Email

c. Phone

d. Any other mode pl specify _____________

10. Please specify the destination from where you will be traveling to attend the event being conducted by our organization?

__________________________________

Employee Retention Survey

An employee retention survey is used by an organization to assess the gratification of its employees. This survey is very useful for organizations to understand the view point of the employees and also take appropriate steps to retain its employees. Also the survey helps to identify the key factors that contribute to employees leaving an organization.

Sample Employee Retention Survey

Name of the employee   ______________________________

Address of employee     ______________________________

Contact number             ______________________________

Employee ID                  ______________________________

Department                   ______________________________

1. Please provide the number of years of service you have provided to the organization from the below time periods?

a. 0-5

b. 5-10

c. 10-15

d. More than 15 years

2. Please provide a brief description of your job profile?

_____________________________

3. Do you think you are getting salary appropriate to your job profile?

a. Yes

b. No

c. I am not sure

4. What is the employee size of your organization?

a. 50-100

b. 100-150

c. 150-200

d. More than 200

5. Please specify your qualification from the below mentioned qualifications?

a. High school

b. Graduate

c. Post graduate

d. Doctorate

6. What is your annual income from the following slabs of income earned by employees in your company?

a. $2000

b. $3000

c. $4000

d. More than $5000

7. Do you like to spend time with your colleagues even after office hours?

a. Yes

b. No

8. Do you have overall satisfaction with your job?

a. Completely satisfied

b. Somewhat satisfied

c. Dissatisfied

d. Completely disappointed

9. Are you planning for a job change in the near future?

a. Yes

b. No

10. If you have answered yes to the above question please specify the reason for the same?

____________________________

11. Do you think you have been given sufficient opportunities for motivating you to work in this organization?

a. Yes

b. No

Brand Equity Survey

A brand equity survey is one that is used by the company manufacturing products to understand the future potential for growth in the market. This brand equity survey helps the company to take important decisions by keeping in view the brand intensity. Apart from this survey can be used to assess the potential for further spread of the products in the market.

Sample Brand Equity Survey

Name of the customer               _________________________

Address of the customer           _________________________

Contact number of customer    _________________________

Email ID of customer                _________________________

Q1: Please provide your age group?

a) 20-25              ____________

b) 26-30              ____________

c) 31-35               ____________

d) 35 and above  ____________

Q2: Please specify your gender by ticking against the one that is appropriate below?

a) Male    __________

b) Female __________

Q3: Please provide your yearly income at present?

___________________

Q4: Which brand of bathing soaps you know apart from our company brand? Please specify the names below?

a) _________________

b) _________________

c) _________________

d) _________________

e) _________________

Q5: Which brand of bathing soap you have purchased in last one year?

____________________

Q6: Are you satisfied with the bathing soap that you have been using?

____________________

Q7: On an average how much amount do you spend on buying bathing soap for your entire family per annum?

____________________

Q8: How frequently do you do shopping for bathing soap for your family use?

a) Every Week

b) Every Month

c) Every quarter

d) Every 6 months

e) Every year

Q9 : How will you rate the overall satisfaction of the bathing soap brand that you always buy on a scale of 0-5 where 0 is least and 5 is best by putting a tick against the scale given here under?

a) 0 __________

b) 1 __________

c) 2 __________

d) 3 __________

e) 4 __________

f) 5 __________